SYS IT QUICKSUPPORT

SYS IT provides the 7 days with 24 Hours of help desk service options to its client to help them to use new software and systems quicker. Time is money to a business, and we understand this. That’s why we provide this help desk service to our clients.

SYS IT provides the highest grade of services and products related to computer systems, networking, wireless Internet access, configuration and repairs. We are dedicated to ensuring that the organizations we serve always have their systems running at optimal efficiency.

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KEY PERSONNEL SUPPORT

We believe in providing quality service to Key Personnel to ensure business operation concerns are addressed in efficient manner and make sure business process is on the GO.

MULTIPLE SITES SUPPORT

Multiple sites support are provided to maintain and service company with multiple locations/sites. Our team of dedicated engineers work closely with our client to help them excel in their business.

We adopt IT Service Management which allow us to closely monitor each issues and allocate proper resources to each location.

SUPPORT COVERAGE ON-SITE / OFF-SITE HOURS

Our maintenance service include both on-site and off-site support and range from basic maintenance coverage during normal business hours to 24/7 premium coverage with a 2 hour response time. 24/7 Service & Support hotline is provided to cover any IT related issues after our normal business hours.

MULTIPLE SUPPORT LEVELS

Multiple Support Levels is way of providing the best possible service in the most efficient manner possible of sorting and solving any issues that your business has.

We direct you to the right person who is able to resolve the issues within the shortest time possible. Every known issue that we encountered are escalated and kept in the system not only for references but improving response and resolution time.